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Store Policy

Terms and Conditions 

At Hidden Sound GmbH, representing the HIDDEN SOUND brand for worldwide sales, our products are carefully selected, of high-quality standards and we always make the effort to assist you according to your needs. To make your shopping experience as easy and smooth as possible we have put together a few points that apply to all online purchases:

1. Applicability

Hidden Sound GmbH, registered at Arosastrasse 16, CH-8008 Zürich, with office at Lessingstrasse 15, 8002 Zürich. Hidden Sound GmbH (hereinafter referred to as Hidden Sound) sells Hidden Sound home audio goods to business and private customers (hereinafter referred to as “customer” - male and female form for simplicity reasons) offered in the online shop with the following conditions of sale and delivery. Prices for supplies and services in this contract are in Swiss Francs, below abbreviated as CHF.

2. Conclusion

The contract between the customer and
Hidden Sound is not concluded until the order placed by the customer is accepted by Hidden Sound. The order is made on the Internet and is binding. Hidden Sound accepts the order by providing the customer with an order confirmation via email.

3. Product Range

The information the customer receives during the ordering process concerning the goods is partially based on details provided directly by the supplier and is subject to change.
Hidden Sound makes an effort to present and describe the goods as realistically as possible. A slight deviation in colour through presentation on the monitor or a printout cannot be excluded. All product descriptions are only available in English. If you are uncertain about an English description, please contact us for descriptions in German.

4. Payment

All published prices are indicative prices that are continuously adjusted to the market. These are in Swiss Francs (CHF), excluding 7.7% VAT. For customers, the valid prices are always the ones published in the order confirmation sent by
Hidden Sound.

5. Delivery Time and Stocks

Products in stock are immediately delivered to the address specified by the customer. Otherwise a written confirmation with the expected delivery date will be sent to the customer.


Hidden Sound works in close cooperation with its suppliers and the inventory displayed in the online store is automatically adjusted. Should a product nonetheless no longer be available no delivery will follow and Hidden Sound may withdraw from the contract. In this case the customer will be fully reimbursed.


The goods are delivered from Zürich. The Customer will receive a shipment price at checkout. In case of Hidden Sound home audio equipment the expected delivery time is between 6-8 weeks for Swiss and EU deliveries, and the rest of world depends on destination.

As soon as the shipment is released we will send you a notification with a tracking number to the email provided in your order. Consignments in Switzerland are generally delivered within two working days (Mon–Fri).


In case that you miss to pick-up the order or miss the timeframe given for pick-up, we will have to charge you any additional costs related to the process of returned/undelivered shipments. Please contact us if you expect a problem with the delivery timeframe. There are options to prolong the delivery time or to redirect to another address. We are happy to support you getting your goods delivered as fast and simple as possible.


Purchase outside of CH:


Please bear in mind that you will be charged with customs and import tax/duty fees that are based on the full purchase price, including freight. Additionally you will be charged with local VAT at receipt of our delivery. These are charges we cannot prevent. Any additional costs during the import process for customs, clearance and compulsory taxation at the delivery address specified by the customer will be borne by the customer.


The specified delivery times outside of CH are to be understood as a reference and cannot be guaranteed by us. 

6. Payment

Hidden Sound accepts credit- and prepayments. Credit Card payments are handled through our payment provider: WIX Payments. We also enable payments with Twint for Swiss clients. Payment is due at the order confirmation by Hidden Sound, in case of manuel invoicing on date of issue of invoice by Hidden Sound.

7. Return Policy and Warranty Policy

Our respect towards beautifully thought out, unique products is high and we encourage a conscious approach to the pleasures of consuming them. We therefore kindly ask you to choose well and order thoughtfully to simplify transactions and support our intentions regarding sustainable commerce within the industry. Please refer to our WARRANTY POLICY link for all details regarding returns.

8. Intellectual Property

Hidden Sound reserves all rights for any design, text or graphics on the Hidden Sound website. Copying or any other reproduction of the entire website or parts of it requires written permission (via email) by Hidden Sound GmbH. All other trademarks, product names, company names or logos quoted on this website are the property of their respective owners.

9. Data Protection

Hidden Sound GmbH ensures the adherence of the Swiss Data Protection Act and the relevant legal regulations whilst processing and using personal data. The accumulated customer data during the ordering process will only be used for internal market research purposes. A transfer to third parties occurs only for order processing and shipping and is absolutely necessary for proper service and delivery. The customer agrees to this use of his data.

10. Jurisdictions and Applicable Law

The present terms and contracts concluded under this GTC are subject to Swiss law, excluding the UN purchase right (CISG). Place of jurisdiction is Zürich.

11. Final Provisions

The conditions apply exclusively in the version valid at the time a purchase at the Hidden Sound online shop is made. These terms and conditions apply in particular if they should different from those of the customer. Hidden Sound reserves the right to changes of these terms and conditions at any time.

Privacy Policy

At Hidden Sound GmbH we make it a priority to protect your privacy as a site visitor and customer.

We will not disclose information about you as a site visitor and customer to third parties except when necessary for shipping arrangements of your order, for payment transactions, to carry out security checks, when we have your consent to do so or when we are legally obliged under the laws of Switzerland.

We may also use information and statistics for the purposes of monitoring the usage of our website in order to help us develop and improve our services.


We cannot be held liable for the actions of any third-party site from which you may have linked or been directed to the Hidden Sound website. Such sites have individual privacy policies which we advise you to study before providing any details.

If you would like to receive updates on our newest products or events you have the possibility to sign up for our newsletter, however we suggest that you follow us on Facebook or Instagram if you would like to keep track of our latest features.

You have the right to ask us not to process your personal information for marketing purposes. If you do not wish to receive any updates from us you can click the “unsubscribe” link at the bottom of the newsletter email.


We will ensure that your details remain safe with security procedures and by adhering to this privacy policy.


By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy, we will post the changes on this page and may place notices on other pages of the website, so that you can be aware of the information we collect and how we use it.


At Hidden Sound GmbH we welcome any sort of feedback on our products and services - feel free to tell us what you think by phone (we appreciate that you take note that we are available during our opening hours.

Please contact us if you have any inquiries:


Hidden Sound is a project of Hidden Sound GmbH.

Hidden Sound GmbH stores and processes your personal data only if you voluntarily submit them to us for a specific purpose (for example, in the context of a request). The processing of your personal data is confidential and exclusively for your own business purposes. The Swiss Federal Data Protection Act (DSG) applies.

Your stored personal information is protected against misuse and unauthorised access in all systems. Only a certain, authorised group of people has access to it via user ID and password and is bound by data secrecy.

We use your data for the needs-based communication design and to improve the support of our stakeholders. Without prior consent, no personal user information will be disclosed to third parties or otherwise used. This does not apply if a transfer of personal user data is required after reasonable acceptance:

   • For legal protection of users;
   • To fulfil legal requirements;
   • To defend and protect the rights of
Hidden Sound GmbH;
   • To comply with these Terms of Use;
   • Or to remedy technical difficulties of the services.

Hidden Sound GmbH points out that internet pages of other providers, which can be accessed via the website and could not be subject to the data protection regulations laid down here. Hidden Sound GmbH assumes no responsibility or liability for the observance of data protection on these pages.

Use of Google Analytics


This website may use Google Analytics, a web analytics service provided by Google Inc (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer, to help analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. On this website Google Analytics has been enhanced with a code to ensure an anonymous collection of IP addresses (so called IP-masking). In this case, your IP address will be truncated by Google within or outside of member states of the European Economic Area Agreement before being transmitted to and stored by Google on a Google server in the United States. Only in exceptional cases, on which Hidden Sound GmbH has no influence, the full IP address is transmitted to a Google server in the US and shortened there.

Google will never merge the shortened IP address provided by your browser with other data provided by Google. You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all the functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You may prevent Google from collecting the data generated by the cookie and related to your use of the Website, as well as the processing of such data by Google, by downloading and installing the browser plug-in available at the following link: Hidden Sound GmbH assumes no responsibility or liability for all data processing by Google.

Use of e-mail addresses


By voluntarily stating your e-mail address (when registering for a newsletter, in writing, by phone or in person), you give your consent that we may communicate with you.


We use the information provided by you to send you regular information. Your data will be stored on a server in Switzerland. It will not be passed on to third parties. The scope of this data is limited to the minimum amount that is necessary for the technical handling of shipments or the scope of the information provided by you for the processing of shipments.


Unsubscribing from a newsletter or other electronic mailing offers is possible at any time and can be done via an appropriate button directly in the online account or by e-mail to

Usage of social networks


The operator of the website offers with the offer of social media buttons the possibility to share interesting contents of the website fast and uncomplicated in social networks. When using the buttons, a new window opens for the respective social network, in which you can authenticate yourself and share the website content. No plugins are used. Thus, there is no direct data exchange of the website with the respective social network.

Information desk

If you have any questions, comments or suggestions regarding this Privacy Policy or the processing of your personal information, you can contact us at any time.


Based on Art. 8 of the Swiss Federal Data Protection Act of 19 June 1992 (DSG), you have the right to request free information about the personal data we hold about you. Please direct your request for information to the address given in the imprint.


Zürich, March 23th 2023, Hidden Sound GmbH

Payment Methods

We accept payments from major credit cards through a secure payment system provided by WIX Payments, Stripe and TWINT. However, if the method of payment you would like to use is not listed or if you wish to make a payment via bank transfer, please contact us and we will provide the information required.


Online orders may be paid electronically (via WIX Payments, Stripe, Apple Pay, and Twint). All payments must be made in advance of order shipment. All orders are subject to availability of the products.


Orders placed on invoice (auf Rechnung) within Switzerland are due on same day of the invoice date. We reserve the right to issue you one (1) Reminder (Mahnung).

Invoices that are more than 45 days past due are subject to a late-payment fee of 5% of the order value or CHF 100, whichever is greater. Invoices greater than 90 days past due are subject to enforcement (Betreibung).

Payment Methods
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