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Store Policy

Terms and Conditions 

At Hidden Sound GmbH, which represents the HIDDEN SOUND brand for worldwide sales, our products are carefully selected with correspondingly high quality standards and we always strive to support you according to your needs. To make your shopping experience as easy and smooth as possible, we have put together a few points that apply to all online purchases:

1. Applicability

Hidden Sound is a brand represented by Hidden Sound GmbH, registered at Arosastrasse 16, CH-8008 Zurich, with registered office at Schöntalstrasse 20, 8004 Zurich. Hidden Sound GmbH (hereinafter referred to as Hidden Sound) sells the Hidden Sound Home Audio goods offered in the online shop to business and private customers (hereinafter “customer” - male and female form for reasons of simplification) under the following sales and delivery conditions. The prices for deliveries and services in this contract are in Swiss francs, hereinafter abbreviated to CHF.

2. Conclusion

The contract between the customer and Hidden Sound is only concluded when Hidden Sound accepts the customer’s order. The order is placed online and is binding. Hidden Sound accepts the order by sending an order confirmation to the customer by email.

3. Product Range

The information that the customer receives about the goods during the ordering process is partly based on information directly from various providers and is subject to change. Hidden Sound endeavours to display and describe the goods as realistically as possible. Minor colour deviations due to display on the monitor or printout, as well as minor product deviations in details (construction, design of some parts, materialisation, etc.), cannot be ruled out. All product descriptions are available in English and German. If you are unsure about an English or German description, please contact us for descriptions in another language.

4. Prices

All published prices are guide prices that are continually adjusted to the market. For deliveries to Switzerland, these are advertised in Swiss francs (CHF), excluding 7.7% VAT. The prices stated in the order confirmation sent by Hidden Sound always apply to customers.

5. Delivery Time and Stocks


5. Delivery Time and StocksProducts in stock will be delivered immediately to the address specified by the customer. Otherwise, a written confirmation will be sent to the customer with the expected delivery date.

Purchase outside of CH:


Please bear in mind that you will be charged with customs and import tax/duty fees that are based on the full purchase price, including freight. Additionally you will be charged with local VAT at receipt of our delivery. These are charges we cannot prevent. Any additional costs during the import process for customs, clearance and compulsory taxation at the delivery address specified by the customer will be borne by the customer.


The specified delivery times outside of CH are to be understood as a reference and cannot be guaranteed by us. 

6. Payment

Hidden Sound accepts credit and advance payments. Credit card payments are processed through our payment provider: WIX Payments. We also enable payments with Twint for Swiss customers. Payment is due upon order confirmation by Hidden Sound GmbH, or in the case of manual invoicing on the day of invoicing by Hidden Sound GmbH.

7. Return Policy and Warranty Policy

We have great respect for well-thought-out, unique products and we encourage conscious handling of goods. We therefore ask you to choose well and order carefully to simplify transactions and support our intentions for sustainable trading within the industry. Please see our “Warranty Policy” link for full details regarding returns. 

8. Intellectual Property

Hidden Sound GmbH reserves all rights to design, text or graphics on the HIDDEN SOUND website. Copying or otherwise reproducing the entire website or parts of it requires written permission (via email) from Hidden Sound GmbH. All other trademarks, product names, company names or logos cited on this website are the property of their respective owners.

9. Data Protection

Hidden Sound ensures that the Swiss data protection law and the relevant legal provisions are complied with when processing and using personal data. The customer data collected during the ordering process is used exclusively for internal market research purposes. Data will only be passed on to third parties for order processing and shipping and is absolutely necessary for proper service and delivery. The customer agrees to this use of his data.

10. Jurisdictions and Applicable Law

These conditions and the contracts concluded under these General Terms and Conditions are subject to Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Zurich.

11. Final Provisions

Only the terms and conditions valid at the time of purchase in the Hidden Sound online shop apply. These General Terms and Conditions apply even if they differ from various printed versions of the terms and conditions in the customer’s possession, as the online version is always the most current. Hidden Sound GmbH reserves the right to change these terms and conditions at any time and they will be constantly updated, especially in the Product Specifications part.

Privacy Policy


At Hidden Sound, we attach great importance to protecting your privacy as a website visitor and customer.


We do not pass on any information about you as a website visitor and customer to third parties, unless this is necessary for the shipping of your order, for payment transactions, to carry out security checks, if we have your consent or if we are required to do so by law according to Swiss law. We may also use information and statistics to monitor the use of our website to help us develop and improve our services.



We cannot be held liable for the actions of any third party websites from which you may have linked or directed you to the Hidden Sound website. Such websites have individual privacy policies which we recommend that you study before providing details.


If you would like to receive updates about our latest products or events, you have the option to sign up for our newsletter. However, we recommend you follow us on Facebook or Instagram if you want to stay up to date with our latest features. ​ You have the right to ask us not to process your personal data for marketing purposes. If you do not want to receive updates from us, you can click on the “unsubscribe” link at the bottom of the newsletter email.



We will ensure that your information remains protected through security procedures and by complying with this Privacy Policy.




By submitting your information, you agree to the use of that information in accordance with this Policy. If we change our privacy policy, we will post the changes on this page and may place notices on other pages of the Site so that you are aware of what information we collect and how we use it.


At Hidden Sound we welcome any kind of feedback about our products and services - please let us know your opinion in writing, by email.


Please contact us if you have any questions:


Hidden Sound is a project by Hidden Sound GmbH.

Hidden Sound GmbH only stores and processes your personal data if you voluntarily provide it to us for a specific purpose (e.g. as part of an inquiry). Your personal data will be processed confidentially and exclusively for your own business purposes. The Swiss Federal Data Protection Act (DSG) applies.


Your stored personal data is protected in all systems from misuse and unauthorised access. Only a specific, authorised group of people has access to it using a user ID and password and is obliged to maintain data secrecy.We use your data to tailor communication to meet your needs and to improve the support we provide to our stakeholders. No personal user information will be disclosed to third parties or used in any other way without prior consent. This does not apply if a transfer of personal user data is required after appropriate consent:


• For the legal protection of users;
• To comply with legal requirements;
• To defend and protect the rights of Hidden Sound GmbH;
• To comply with these Terms of Use;
• Or to resolve technical difficulties with the Services.Hidden Sound GmbH points out that websites of other providers that can be accessed via the website may not be subject to the data protection regulations set out here. Brand New World AG assumes no responsibility or liability for compliance with data protection on these pages.

Use of Google Analytics


This website may use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer, to enable analysis of how users use the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. On this website, Google Analytics has been expanded to include a code that ensures the anonymised collection of IP addresses (so-called IP masking). In this case, your IP address will be shortened by Google within or outside member states of the Agreement on the European Economic Area before it is transmitted to a Google server in the USA and stored there. Only in exceptional cases, over which Hidden Sound GmbH has no influence, will the full IP address be transmitted to a Google server in the USA and shortened there.


Under no circumstances will Google combine the shortened IP address transmitted by your browser with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


You can prevent Google from collecting the data generated by the cookie and relating to your use of the website and from processing this data by downloading and installing the browser plug-in available at the following link: https:///tools.


Hidden Sound GmbH assumes no responsibility or liability for any data processing by Google. 

Use of Email Addresses or SMS


By voluntarily providing your email address (when registering for a newsletter, in writing, by telephone or in person), you agree that we may communicate with you.


We use the information you provide to send you regular information. Your data is stored on a server in Switzerland. It will not be passed on to third parties. The scope of this data is limited to the minimum required for technical shipping processing or the scope of the information you provide for shipping processing.


Unsubscribing from a newsletter or other email offers is possible at any time and can be done using a corresponding button directly in the online account or by email to

Use of Social Networks


By offering social media buttons, the website operator offers the opportunity to share interesting website content quickly and easily on social networks. When you use the buttons, a new window opens for the respective social network in which you can authenticate yourself and share the content of the website. No plugins are used. This means that there is no direct data exchange between the website and the respective social network.

InformationIf you have any questions, comments or suggestions about this privacy policy or the processing of your personal data, you can contact us at any time.


Based on Article 8 of the Swiss Federal Data Protection Act of June 19, 1992 (DSG), you have the right to request information about your personal data stored by us free of charge. Please direct your request for information to the address given in the legal notice.


Zurich, March 4, 2023, Hidden Sound GmbH

Payment Methods


We accept payments from major credit cards via a secure payment system from WIX Payments, Stripe and TWINT. However, if the payment method you require is not listed or you would like to make a payment by bank transfer, please contact us and we will provide you with the necessary information.


Online orders can be paid electronically (via WIX Payments, Stripe, Apple Pay and Twint). All payments must be made before the order is shipped. All orders are subject to product availability.


Orders on account within Switzerland are due on the same day of the invoice date. We reserve the right to issue you one (1) reminder. ​ Invoices more than 45 days overdue are subject to a late payment fee of 5% of the order value or CHF 100, whichever is greater. Invoices that are more than 90 days overdue are subject to collection.

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