Shipping Policy

Purchase in CH:
Standard delivery 10 days after payment receipt, as per Terms and Conditions. Exceptionally, products in stock can be immediately delivered to the address specified by the customer. In any case, a written confirmation with the expected delivery date will be sent to the customer.

Hidden Sound GmbH works in close cooperation with its suppliers and the inventory displayed in the online store is automatically adjusted. Should a product nonetheless no longer be available no delivery will follow and BNW may withdraw from the contract. In this case the customer will be fully reimbursed.

The goods are delivered from Zürich. The Customer will receive a shipment price at checkout. Domestic shipments are sent by Swiss Post which takes 1 - 2 working-days after receipt by Hidden Sound GmbH from supplier. As soon as the shipment is released we will send you a notification with a tracking number to the email provided in your order. Consignments in Switzerland are generally delivered within two working days (Mon–Fri).

In case that you miss to pick-up the order or miss the timeframe given for pick-up, we will have to charge you any additional costs related to the process of returned/undelivered shipments. Please contact us if you expect a problem with the delivery timeframe. There are options to prolong the delivery time or to redirect to another address. We are happy to support you getting your goods delivered as fast and simple as possible.

Purchase outside of CH:
Standard delivery 10 days after payment receipt, as per Terms and Conditions. Please bear in mind that you may be charged with customs and import tax/duty fees that are based on the full purchase price, including freight (not if you are a EU country), and certainly will be charged with local VAT taxes, which are different from country to country. This is why we offer our goods as net-prices on our website. These are charges we cannot prevent.

Additional costs during the import process for customs, clearance and compulsory taxation at the delivery address specified by the customer will be borne by the customer, depending on local import rules.

The specified delivery times outside of CH are to be understood as a reference and cannot be guaranteed by us.

Returns

Our respect towards beautifully thought out, unique products is high and we encourage a conscious approach to the pleasures of consuming them. We therefore kindly ask you to choose well and order thoughtfully to simplify transactions and support our intentions regarding sustainable commerce within the industry. Please refer to our WARRANTY POLICY link for all details regarding returns.

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